“Sony’s breach of its customers’ trust is staggering”
We are covering the largest of what will be the first of many lawsuits to be filed against Sony in the wake of last week’s compromise of the Playstation Network. Gamasutra reports a class action suit was filed today, headed by the Rothken law firm.
Among other things, the lawsuit accuses Sony of false advertising, unfair business practices, and “failure to maintain adequate computer data security of consumer personal data and financial data.”
In a statement, Rothken co-counsel J.R. Parker points the finger toward Sony for failing to protect the personal data of some 77 million PSN users:
Sony’s breach of its customers’ trust is staggering. Sony promised its customers that their information would be kept private. One would think that a large multinational corporation like Sony has strong protective measures in place to prevent the unauthorized disclosure of personal information, including credit card information. Apparently, Sony doesn’t.
Related, there was no daily update on the situation at the Playstation blog today. Late yesterday, Sony’s Patrick Seybold clarified the timetable between the breach last week, and when Sony learned users’ data may have been compromised.
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It’s not their fault they got hacked. If they get sued more then that just means that it’ll take longer to fix this
Oh dear, Sony’s Playstation brand seems to be falling apart at the seams. This can’t be good. =S
It is definitely Sony’s fault for having a flimsy security system (and Sony may have instigated with kind of large scale attack with that Geohot case anyhow).
People can hack the government’s computers. They can obviously hack PSN. There are people who can hack just about anything. Try making something un-hackable. Yeah, not gonna happen. This isn’t Sony’s fault. I was about to join PSN via my PSP, but then this happened. It’s just a mix of bad luck and Sony haters.
@KnucklesChaotix: It’s as much of Sony’s fault as it is the hackers. Regardless if hackers are capable of hacking through government computers, the government is still responsbile for doing what it takes to be one step ahead of them in order to protect what is way more private than what Sony contains. If Sony is going to have a database of personal data, and promise to keep it private, it’s their responsibility to use their resources wisely for security. It sucks, but that’s just apart of business, and dealing with a worldwide scale of sensitive data.
Don’t bring console warrior bullshit into this disaster! All the rhetoric in the world spewed out by brainless sycophants can’t cover this up!
see, THIS is why i bought a 360…
It kinda makes you nervous, though, doesn’t it? If it can happen to PSN, why can’t it happen to my XBOX Live? I don’t know what kind of security they have, or if it’s any better than Sony’s.
“see, THIS is why i bought a 360…”
Oh rly? Xbox Live you PAY, Xbox Live have BIG 10 days of chaos problems one time.
If X360 got MGS4, Last Guardian, and not a halo s*hit, gears of war sh*t generic games.
I play again my xbox360, Alan Wake is the only good exclusive on x360.
I don’t usa Live since december 2009.
@darkgomugomu: “It’s not their fault they got hacked. If they get sued more then that just means that it’ll take longer to fix this”
This is how we know you’re a Sony apologist who will claim Sony is right regardless of what they do. Proper security protocol requires encrypting vital information such as credit card numbers and passwords on both the servers and in transit. From what I’ve heard, these weren’t encrypted at all, neither on the servers nor in transit. Had the credit card numbers been encrypted on the servers, a database leak wouldn’t have had any effect on users financially.
But identity theft doesn’t matter to you at all, right? You probably don’t care if your life savings gets wiped out, as long as you can play your precious gaemz.
I know it is something people have been saying, but I’m so glad I do not own a PS3. Most part of the folks in Brazil choose to own one seeing it as an advantage because it seemed better than the other consoles.
It may not be Sony’s fault, though, but lack of personal data proper protection is almost unforgivable in these days.
Damn, this is not good. I had a foreboding feeling this was coming. Not the biggest fan of Sony game systems, but I hope they come out alright in this.
@KnucklesChaotix: It’s harder to break into government computers because they have people specifically trained to hack and test the security of government systems. Obviously the harder time they have, the more reassurance that Top Secret information is safe. In Sony’s case, it just seems to me that they skimped a great deal when it comes to protecting the information of 77 million PSN users. It’s pathetic to be hacked into as it is, but to expose sensitive data like personal information and credit card data too?
to people who own Xbox 360s and do that annoying bragging thing like, Oh good thing I own a 360 and not a PS3…
Your idiots
Sony will always have the better over Microsoft
Atleast peoples PS3s didn’t die on day 1 of launch.
@blueblur: “Your idiots”
Protip: When insulting people, make sure you know the difference between “your” and “you’re”; otherwise, you end up looking like an idiotic Sony fanboy.
@GerbilSoft: so not only are you calling me a Sony Fanboy, your taking the **** out of my spelling problems? very nice friend. very nice. I’m not a Sony Fanboy actually Im a nintendo fanboy, I’m just proving how crap Microsoft is compared to Sony.
Sony = wins Microsoft = Fail
Chad Warden is sitting in a corner somewhere… crying his heart out at the demise of the PS Triple…
@blueblur I’m not one to start or join fan wars….but saying sony wins over MS…yeah….sure…I bet that’s why the 360 is consistently voted Gamer’s choice OVER the PS3 at Gphoria all the time. And for the record, I’m die hard Nintendo too..I have a 360 as well…never will own a PS3
All I can say is what goes around comes around. People have complained a lot about Sony’s corrupt business practices…well…karma I suppose.
I would not blame Sony for this because large companies are among the most tempting targets for the hackers. However, I don’t like the way they decided to handle the whole situation. Waiting a few days to inform their customers of the potential threat to their personal information is way too long.
@blueblur: Is this grade school? Who cares which one “fails” and “wins.” Both consoles have had their downfalls. Though, if you’re going to argue Sony “winning”, having PSN users getting their identities stolen is totally winning.
My PSN account has my mother’s credit card on it.
……………fuck.
Chadwarden don’t give a fuck. He’s just tryin to play some games!
But as much as I admire Sony for making a decent console this generation that has top of line graphics *coughunlikewiicough* and doesn’t break easily *coughxboxcough* and providing the system with great exclusives and a free network, it’s a bit scary to think who might have obtained what info. And what may happen with Sony Computer Entertainment.
Anyway, they’d better credit me for this waste of PS Plus. And those stupid Capcom games that don’t let you play without logging in, that’s especially stupid. This may not end well for Sony. It could be a major blow against online activity, a serious step back. Tsk.
I think it’s funny how it happened right after the geohotz thing, though. Not to say it’s related, but life is funny like that sometimes.
but how the HELL can anyone say that the 360 can kick the PS3s ass?!? Back on launh day the common problem was the Red Ring of Death…
I don’t know about these slim models but microsoft sucks alot for a few reasons… including that we PS3 owners get our online gaming for free, and xbox.. £40 a year? Then you need the stupid gold membership crap..
And right now with this Sony crap, I hate sony too!!! They have put the risk of me & 70+million psn users at risk. although reading on some storys about the hackers, they claim they don’t want to harm the consumers (i think thats the word) they only want to attack sony.
listen when Nintendo HD is out (and hopefully it dosnt have the stupitist console gimmick ever with the whole screen on your pad being a mystery) If the console has excellent features like PS3s internet browsing features, and free online gaming etc. THEN SONY AND MICROSOFT CAN GO BEEP THEMSELVES!!!
lol
@blueblur I fully agree with you in regards to nintendo. Their next console is going to take the market by storm. And it’s going to be out before the next xbox or sony console giving them a tremendous lead. But what I’m sticking by is that it is an undeniable fact that the 360 is more widely accepted by the gamers.
By the way, did you know that the slim model ps3 has better processing power than the original fatboy model? Way to drop the ball on that one sony, quit it with the regular console then slim console pattern.
@cdrom:
Slim has more processing power than the fat one? Proof please?
@DoctorEggman
Play Naruto ultimate ninja storm, PS3 exclusive. If you win a fight with your ultimate jutsu, the victory screen has an earthquake effect (the screen won’t stop shaking). This is because it can’t process it correctly. The slim model is free of this problem.
luckily I’m getting a PS2 on my want list instead of a PS3
@cdrom1019: “Play Naruto ultimate ninja storm, PS3 exclusive. If you win a fight with your ultimate jutsu, the victory screen has an earthquake effect (the screen won’t stop shaking). This is because it can’t process it correctly. The slim model is free of this problem.”
This has absolutely nothing to do with “processing power” and everything to do with a bug somewhere in the software or hardware. (I doubt it’s a hardware bug, since the only sort of hardware bugs I know of that cause “shaking” would result in video synchronization errors.) Perhaps you tested it on two PS3s with different firmware?
@blueblur: “but how the HELL can anyone say that the 360 can kick the PS3s ass?!? Back on launh day the common problem was the Red Ring of Death…”
Saying Sony is better than Microsoft because PS3s have fewer hardware problems is like saying the MPAA is better than the RIAA because the MPAA sues fewer people for piracy. Both systems have issues. (360: faulty soldering, disc drives eating games; PS3: reports of “YLOD”, disc drives failing, and obviously PSN) The fact that 360 has a higher failure rate than the PS3 doesn’t give Sony a free pass for not securing their PSN user information properly.
I own a Xbox 360 and IT SUCKS.
I REGRET getting the failure of a system because of everything it featured.
You empty out your wallet to Microsoft as usual and still get crappy products from them.
I prefer to get the PS3 because of it’s free online, free everything. If Wii HD provides the same thing, I prefer to buy that than the PS3… knowing that Sony is incapable of securing people’s information.
I do agree with SegaMew as well. Even though we all agreed to the terms of service, it doesn’t mean they can go ahead and not care about the security of containing everyone’s personal information. This whole hacking thing just proved Sony that we can’t trust them when it comes to personal information and proved that they cannot create a strong security to protect the personal information.
This actually baffled me and made me wonder if I should get myself my own PS3 because of my new lack of trust.
This sucks, I found out about this crap after I bought Little Big Planet 2. This game is best played online, but how do I do it now!?
Attention:
When PSN Back, you don’t lose your friends, your pré payed credits, your trophies and your downloaded data.
Sony confirmed today!
We’ve come out with a groundbreaking new encryption called plaintext! your data is safe with us!