Sega Forums Return Online, Unlinked to Sega Pass

Sega Forums Return Online, Unlinked to Sega Pass

by August 2, 2011

Sega Blogs Still Down

This morning without much fanfare, Sega reopened its official suite of forums, ending a month and a half of downtime following a malicious compromise of the SEGA Pass service.  It appears no forum data was lost.

Forum accounts are no longer linked to SEGA Pass, and for that reason according to a statement released on the forums, all account passwords have been reset.  The statement below, released from the community team explains how to get your account back on the forum:

As you may be aware, the SEGA forums have recently been offline. We’re excited to welcome you back to the forums, and would like to take a few minutes to tell you about the changes we’ve made.

The forums are no longer linked to the SEGA Pass system. As a result, and as part of our security precautions, we’ve reset your forum password.

Here’s what you need to do to access your account:

  1. Click the “forgotten password” link
  2. Enter your email address and receive email with instructions
  3. Within that email, click the link to reset your password
  4. You’ll then receive an email with a new, random password
  5. Log in and reset your password. The password reset link for this will be in the email you received at step 4.

And that’s it!

If you are in the unfortunate position of having an email account which is no longer active, please email us at adminhelp@sega.com, explaining your situation, your username, the email address you have linked to your current account and the your current active email address. That way we’ll be able to contact you and link your old username with your new email.

If you’re still having trouble accessing the forums, it may be that your account has lapsed. We recently removed long-term inactive users from our database. If this has happened to you, you’ll need to create a new account.

Thanks for reading, welcome back, and happy posting!

The forums are back, but the root of the problem, Sega Pass, remains offline as of the time of this article’s publication.  So are Sega’s community blogs, which until the hacking were a key method for the internal community team to communicate with fans and update with new information on upcoming games.  We will update when either of those return online.