Sonic Generations CE Pre-Orders Receive News of Shipment Delay

Sonic Generations CE Pre-Orders Receive News of Shipment Delay

by September 12, 2011

An Error, or a Pushback?

Most felt Sega made clear the release date of Sonic Generations–including the special Collector’s Edition–when they claimed a November 4th release across Europe for presumably both versions.

So why, after the fact, are so many who have pre-ordered the CE through Amazon UK are now taking to the Internet, advising others they’ve received an E-Mail claiming a shipment delay until early December?

“I have pre-ordered the collectors edition of Sonic Generations as I’m from the UK, but got an email saying the release for it is December 3rd!!!?” said AdamTre via News Tips.  “Haven’t Sega finalised this edition in time for the release?”

AdamTre is not alone.  On Twitter, we saw a couple others saying they too received notices from Amazon saying the CE won’t ship until anywhere from December 1st to the 8th, more than a month after the core game itself is released.

On the Sonic Stadium message board, forumer Verte posted a similar notice from Amazon:

Unfortunately, the release date for the item(s) listed below was changed by the supplier, and we need to provide you with a new estimated delivery date based on the new release date: “Sonic Generations – Collector’s Edition (Xbox 360)” Estimated arrival date: December 01 2011 One of Amazon’s aims is to provide a convenient and efficient service; in this case, we have fallen short. Please accept our sincere apologies.

Other retailers have not sent out similar notices to customers as far as we are aware, and that has promoted some of those affected to  into the matter.  Also on the SSMB, Ryan91 from Scotland followed up with Amazon and received this response:

Further to your email please do understand that we ship the items as soon as they become available from our supplier.

In this case as the release date of the item ” Sonic Generations – Collector’s Edition (Xbox 360) ” was November 04, 2011 we would dispatch your order as soon as we have received the item and rest assured that there is no need of any concern.

Please do note that we would dispatch the order as soon as the item was released and was available from our suppliers. As we were previously informed that the release date was November 30, 2011 this was still showing on our website and sooner it would be changed as soon as the supplier updates us regarding the availability.

Rest assured that there is no need of any concern and we would dispatch your order as soon as the item was released though your order status states that it would be dispatched on November 30, 2011.

So, is this an error on Amazon’s part, or something more?  Could we see the CE delayed perhaps due to demand, or in a worst case scenario, ALL editions of the game delayed in the West?  Because the news broke over the weekend, we don’t have any official guidance on the matter, but this is something Sega will certainly have to address soon, with a lot of folks and their pre-orders potentially affected.  We will bring you any more when we hear more.