SEGA Forever Sonic Titles Not Restoring Purchases (UPDATED)

SEGA Forever Sonic Titles Not Restoring Purchases (UPDATED)

by August 5, 2018 6 comments

Earlier this week, SEGA released a new version of Sonic 4: Episode 2 as part of its SEGA Forever collection. The title has a history of compatibility problems and performance issues on iOS, so this release represents a commendable effort by SEGA to keep the game running on mobile platforms. Unfortunately, this release may also come with its own set of caveats.

According to multiple user reports, Sonic 4: Episode 2 on iOS does not recognize if a user had purchased the game before its SEGA Forever update. Ads are therefore displayed, and the user is prompted to spend an additional $1.99 to remove them. There is an option to restore a previous purchase, but attempting to do so results in the error message seen below. We have confirmed that this issue not only affects Sonic 4: Episode 2 on the platform, but potentially all Sonic releases that have received the SEGA Forever treatment. As of publication time, both Sonic the Hedgehog and Sonic the Hedgehog 2 show the same behavior, with our team unable to force those games to check for prior purchases at all.

We beg to differ.

We beg to differ.

UPDATE: Good news! We’ve received a response from SEGA regarding our original story, and it looks like fixes are in the works. According to SEGA Europe:

The Google Play versions are unaffected as they do not feature the restore purchase option due to limitations with Google Play – people who bought the game previously can still access it just fine from their download history. We have been very much aware of the issues with the Sonic SEGA Forever games not restoring purchases for some users on iOS, and will have fixes going out as soon as possible.

6 Comments so far

  1. Rock-DJ
    #1 Rock-DJ 5 August, 2018, 20:46

    This is why I never bothered to update. Given Sega Forever’s track record of performance issues, I knew better than to replace the flawless Taxman release for the SF version.

    I own the Amazon version of Sonic 2, and when the SF version of the same game released, I got it so I Could compare. And I did… The SF version was a disaster. Input lag, control insccuracy, and missing imputs were among the most noticeable flaw.

    Oh, and good luck setting up a multiplayer match without ads breaking the connection.

    I fear changing to a new phone, because I’ll lose a perfectly functional Sonic 1.

    Reply this comment
    • SSJSonicXX14
      SSJSonicXX14 5 August, 2018, 23:32

      Well you have the benefit of being able to sideload old APKs on Android if you’re on stock iOS you’re utterly screwed out of the original versions.

      Reply this comment
  2. SSJSonicXX14
    #2 SSJSonicXX14 5 August, 2018, 23:29

    It’s unforgivable that SEGA won’t fix this will continuing to pollute other games with this problem, SEGA Forever should have been sleeved immediately like the failure it is yet keeps to go on ruining all their decent mobile games.

    Reply this comment
  3. toast
    #3 toast 6 August, 2018, 11:26

    I had this same problem with Sonic Dash. I contacted SEGA’s support team about it multiple times and they just don’t know how to fix it.

    Reply this comment
  4. Sonicbuxx
    #4 Sonicbuxx 6 August, 2018, 14:04

    Help!!! I got The Same Problem With Sonic 1 & 2

    Reply this comment
  5. VirtuaIceMan
    #5 VirtuaIceMan 13 August, 2018, 08:33

    They never fixed Crazy Taxi. They replaced it with Crazy Taxi Classic, meaning my original won’t work on modern phones (that I paid for) and I’d have to pay again to remove ads from newer version.

    Reply this comment